Innovate Complex Care Services
Home care, Islington
Good
Rated on
Rating from the Care Quality Commission.
Innovate Complex Care Services: inspection record
Rated Good in October 2023.
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Ratings published by the Care Quality Commission.
Rated Good in October 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 27 Good home care services in Islington, out of 29 with a rating.
About the service
From the Care Quality Commission's inspection report published 11 October 2023. Quoted under the Open Government Licence.
Innovate Complex Care Services is a domiciliary care agency providing personal care and treatment to children, young people and adults in their homes. At the time of our inspection there were 18 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Assessments were completed to identify risks that impacted on people's lives and well-being. Risk management plans were in place to provide staff with detailed and sufficient guidance on how to support people safely to reduce any risks.
Medicines were managed safely, and staff were trained to administer medicines to people. Medicine administration records (MARs) were completed when people were supported with the administration of medicines. Copies of MARs were audited on a regular basis and checked for accuracy.
Read the full summary
Staff were recruited following safe processes and to ensure enough skilled staff were available to meet people's needs. Staff understood what abuse was and had completed safeguarding training. There were processes in place to report any safeguarding concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the supported this practice.
Care assessments took place with people to identify the support required to meet their individual needs. The manager routinely reviewed and monitored the service to ensure people received appropriate care. Care workers were routinely assessed to ensure they were safe to carry out their roles and to meet the provider's standard of care.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 15 Ironmonger Row, Old Street, London, EC1V 3QG |
|---|---|
| Neighbourhood | Islington town, Islington |
| Phone | 020 3879 1520 |
| Website | www.innovatecare.co.uk |
| Registered manager | Andrea Davis |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 11 October 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Innovate Complex Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13144466 (opens Companies House) |
Nearest alternatives
- – Aladan Support Services Limited Home care, 0.2 miles awayNot yet rated
- – Reliable Healthcare Staffing Solutions Ltd Home care, 0.2 miles awayNot yet rated
- – A Star Care Home care, 0.3 miles awayNot yet rated
- – Sun and Shine Care Limited Home care, 0.3 miles awayNot yet rated
- – Amini Care Services Limited Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Islington
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Islington
- Ask for a care needs assessment
- Phone: 020 7527 2299, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: London Borough of Islington
Checked on the council's website, November 2026.
Common questions
- Does Innovate Complex Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Innovate Complex Care Services.
- When was Innovate Complex Care Services last inspected?
- The Care Quality Commission's latest rating for Innovate Complex Care Services was published on 11 October 2023.
- Who runs Innovate Complex Care Services?
- Innovate Complex Care Services is run by Innovate Complex Care Services Ltd.
- What is Innovate Complex Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 October 2023.