AO Healthcare
- Home care
- Registered since 2021
- Moulsoe, Milton Keynes, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
67 of 76
rated home care services in Milton Keynes are rated Good, like this one.
AO Healthcare: inspection record
Rated Good in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – PS27 Healthcare Ltd Not yet rated, less than 0.1 miles away
- G Ontime Response Healthcare Limited Good, 0.1 miles away
- – Brightblessing Healthcare Ltd Not yet rated, 0.4 miles away
- RI Daffodil Care Ltd Requires improvement, 0.5 miles away
- – Ashlotrimcare Ltd – Milton Keynes Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 28 June 2023. Quoted under the Open Government Licence.
AO Healthcare is a domiciliary care agency providing personal care to people living in their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there was 1 person being supported with the regulated activity of personal care.
What inspectors found
There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding and knew how to report abuse. Risks to people's safety were assessed and strategies were put in place to reduce the risks.
Read the rest of CQC's summary
There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff. People received their medicines safely and as prescribed. People were supported by regular, consistent staff who knew them and their needs well.
The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received.
Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
People's needs, and choices were fully assessed before they received a care package. Care plans included information needed to support people safely and in accordance with their wishes and preferences. Where the provider took on the responsibility, people were supported to eat and drink enough to meet their dietary needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their families were involved in the care planning and reviews of their care where possible. The provider had a complaints procedure which was accessible to people and relatives, so they knew how to make a complaint. There had not been any complaints received at the time of our inspection, but systems were in place to address and investigate complaints.
The service had good governance systems in place to ensure all aspects of the service and people's care were continuously assessed and monitored. A range of audits were in place to monitor the quality and
safety of service provision.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stella Harris
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 28 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 11941159 (opens Companies House)
Getting help from Milton Keynes City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Milton Keynes City Council
- Ask for a care needs assessment
- Phone: 01908 253772, Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Milton Keynes City Council
Checked on the council's website, November 2026.
Common questions
- Does AO Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for AO Healthcare.
- When was AO Healthcare last inspected?
- The Care Quality Commission's latest rating for AO Healthcare was published on 28 June 2023.
- Who runs AO Healthcare?
- AO Healthcare is run by Alexander Owen Consultants Limited.
- What is AO Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 June 2023.
Contact
- Address
- 16 Holt Avenue, Brooklands, Milton Keynes, MK10 7GG Map (opens Google Maps)
Compare nearby
- – PS27 Healthcare Ltd Not yet rated, less than 0.1 miles away
- G Ontime Response Healthcare Limited Good, 0.1 miles away
- – Brightblessing Healthcare Ltd Not yet rated, 0.4 miles away
- RI Daffodil Care Ltd Requires improvement, 0.5 miles away
- – Ashlotrimcare Ltd – Milton Keynes Not yet rated, 0.8 miles away