Agape Care Agency Limited
Home care, Lewisham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Agape Care Agency Limited: inspection record
Rated Requires improvement in March 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in March 2023.
The latest rating was published about 4 years ago.
How it compares locally
- One of 16 Requires improvement home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 1 March 2023. Quoted under the Open Government Licence.
Agape Care Agency Limited is a domiciliary care agency providing personal care to adults in their homes. At the time of our inspection there were 4 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Assessments were in place to identify risks that impacted on people's lives and well-being. We found risk management plans did not always provide staff with detailed guidance on how to support people safely to reduce those risks.
The registered manager did not always effectively review and monitor the service and care workers to ensure people received care and support that was of a good standard. Infection prevention and control practices did not consider national guidance to reduce the risks of infection.
Read the full summary
People were not always supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
People had care assessments that identified their care and support needs but these were not always person centred. The registered manager did not fully understand the requirements of Accessible Information Standard guidance.
Medicines were managed safely and staff were trained to administer medicines. Staff maintained medicine administration records and these were reviewed and checked for accuracy.
Staff were recruited following safe processes and enough staff were available to meet people's assessed care and support needs. Staff understood abuse, had completed safeguarding training and knew how to report concerns. Staff had ongoing training to help them in their jobs.
Questions to ask the service
- Safe was rated Requires improvement on 1 March 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 March 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 1 March 2023. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 1 March 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 6 Elthruda Road, London, SE13 6SR |
|---|---|
| Neighbourhood | Lee, Lewisham |
| Phone | 07446 854531 |
| Registered manager | Kimberly White |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 1 March 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Agape Care Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11878494 (opens Companies House) |
Nearest alternatives
- – Access for Living Home care, 0.6 miles awayNo overall rating
- – CareXra Ltd Home care, 0.6 miles awayNot yet rated
- G Ringstead House Care home, 0.6 miles awayGood
- RI Lyfem Home Care Services UK Ltd Home care, 0.6 miles awayRequires improvement
- – Care Supreme Ltd Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does Agape Care Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Agape Care Agency Limited.
- When was Agape Care Agency Limited last inspected?
- The Care Quality Commission's latest rating for Agape Care Agency Limited was published on 1 March 2023.
- Who runs Agape Care Agency Limited?
- Agape Care Agency Limited is run by Agape Care Agency Limited.
- What is Agape Care Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 March 2023.