Efficiency-For Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service was able to demonstrate how they were meeting the underpinning principles of 'Right support, right care, right culture.'

Right Support: Staff were recruited for their personal values and skills and 'matched' to the people they would be supporting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were encouraged to play an active role in maintaining their own health and wellbeing and supported to have access to specialist health and social care support in the community. Staff had built up good relations with health and care professionals, to ensure good outcomes for people.

Right Care: People received kind and compassionate care by staff who knew them well. Staff understood and responded to people's individual needs.

Staff promoted people's equality and diversity they had a good understanding of people's individual communication needs, to ensure their voice was heard. People received kind and compassionate care from

motivated staff who protected and respected people's privacy and dignity.

People's support plans provided staff detailed guidance on the level of support they wanted, which was kept under review and updated to meet the person's changing needs and aspirations. Staff received an induction and on-going training, which supported them to get to know the people they were supporting and meet their changing needs.

Right Culture: People's quality of life was enhanced by the service's culture of improvement and inclusivity. The management had a strong visible presence within the service and placed people's wishes, needs and rights at the heart of everything they did.

Staff told us they enjoyed their work and felt supported by the management who they described as approachable. We observed people at ease with staff, with staff demonstrating the provider's values, of supporting people to be as independent as possible and have a good quality life.