Pearl Residence Office

The registered manager knew how to safeguard people from harm and what action they would take if concerns were raised.

There were systems in place to support people with their medicines and the registered manager was trained to administer and manage them. No-one at the service was receiving support with their medicines.

There was a recruitment process in place. No staff had been recruited at the time of the inspection as only one person was using the service. Their care was provided by the registered manager.

Measures to prevent and control infection were in place. Personal protective equipment (PPE) was worn when providing personal care.

Support was available for people to have meals and drinks if required.

A complaints process was in place and no complaints had been received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Audits and quality assurance processes were in place to oversee the management and quality of the service.

At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk