Bolff Healthcare Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received support from a regular group of staff who knew them and understood their support needs. Staff received training that enabled them to provide the care and support that people needed. Staff received regular supervision and support from the registered manager. People's health needs were met, they were supported to have access to healthcare services when they needed them. People told us staff were attentive to their health needs and would seek guidance when necessary.

People were supported to have maximum choice and control of their lives and staff provided them with care them in the least restrictive way possible; the policies and systems in the service promoted this practice.

People were treated with dignity, respect and kindness. Staff understood their responsibilities to respect people's right to privacy, confidentiality and to promote their independence.

Although no one using the service required end of life care at the time of this inspection, systems were in place to ensure people received the right support to have a comfortable, dignified and pain-free death.

People, their representatives and staff spoke positively about the management of the service. The registered manager conducted thorough investigations of any safeguarding concerns which were brought to their attention.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most

people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care for or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.