Gladstone Care Limited
- Home care
- Dementia care
- Registered since 2010
- Eastfield, North Yorkshire, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
17 months
since the latest rating was published.
110 of 126
rated home care services in North Yorkshire are rated Good, like this one.
Gladstone Care Limited: inspection record
Rated Good in May 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cedar Court Good, 1.9 miles away
- G Avalon Scarborough Services Good, 2.5 miles away
- G Bluebird Care Scarborough and Bridlington Good, 2.5 miles away
- G The Wilf Ward Family Trust Supported Living East Good, 2.5 miles away
- G Stay Independent at Home Scarborough Limited Good, 2.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 May 2025 (assessment visit 19 December 2024). Quoted under the Open Government Licence.
Date of assessment: 05 March to 18 March 2025. This service is a care at home service.
Staff understood their safeguarding responsibilities and felt able and confident to raise any concerns. During our last assessment of the service, we identified the provider had not always submitted notifications about safeguarding incidents to the Care Quality Commission. Improvements were found during this assessment and the registered manager reported they understood their regulatory responsibilities.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service had not maximised opportunities to learn from feedback given from the previous assessment regarding more robust oversight to monitor safeguarding incidents, accidents and complaints. Assurances were provided and immediate actions taken to address this during the assessment.
Risks to individuals and staff were identified and well managed. Risks associated to people's health conditions would benefit from further detail to guide staff in how best to support them. The service was responsive to this feedback and immediate action was taken.
The service undertook all required recruitment checks prior to people commencing employment at the service. Staff received the induction, training and support they needed to carry out their roles effectively. There were sufficient staff deployed to meet people’s needs. Medicines were managed safely with regular auditing in place.
People’s needs were assessed and person-centred support plans and risk assessments were in place to guide staff. People’s capacity to consent was identified, documented and respected.
Managers and staff knew people well, and respected and treated people as individuals. Staff placed great importance on advocating for people and promoting positive outcomes. Staff told us they felt valued and listened to. A staff member said, “We are listened to at staff meetings and managers take on board what we have to say.”
Staff involved people in decisions about their care. Staff spoke positively about the support provided from the service and told us management were approachable and easy to contact.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Julie Stafford
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 2 April 2019. Latest assessment published 20 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Gladstone Care Ltd
- Ownership type
- Organisation
- Companies House number
- 04361907 (opens Companies House)
Getting help from North Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Yorkshire Council
- Ask for a care needs assessment
- Phone: 0300 131 2131, Monday, Tuesday and Thursday 9am to 5pm, Wednesday 9.30am to 5pm, Friday 9am to 4.30pm
- Support for carers
- Paying for care: North Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does Gladstone Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gladstone Care Limited.
- When was Gladstone Care Limited last inspected?
- The Care Quality Commission's latest rating for Gladstone Care Limited was published on 20 May 2025.
- Who runs Gladstone Care Limited?
- Gladstone Care Limited is run by Gladstone Care Ltd.
- What is Gladstone Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 May 2025.
Contact
- Phone
- 01723 501683
- Address
- Unit 1a, Betton Business Park, Racecourse Road, East Ayton, Scarborough, YO13 9HD Map (opens Google Maps)
Compare nearby
- G Cedar Court Good, 1.9 miles away
- G Avalon Scarborough Services Good, 2.5 miles away
- G Bluebird Care Scarborough and Bridlington Good, 2.5 miles away
- G The Wilf Ward Family Trust Supported Living East Good, 2.5 miles away
- G Stay Independent at Home Scarborough Limited Good, 2.5 miles away