Ray of Sunshine Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and their relatives felt staff delivered safe care and support. Management completed pre- employment checks on prospective staff to ensure they were suitable to support people in their own homes. People received their medicines from staff who had been trained in the provider's medicines procedures. Staff took steps to protect people from the risk of infections. Management sought to learn lessons when things went wrong and to cascade learning throughout the staff team.

People's care and support needs, choices and preferences were assessed before their care started. Staff were provided with a range of training and ongoing management support to ensure they worked safely and effectively. People had the support they wanted to prepare meals and drinks. Staff and management collaborated effectively with other agencies and helped people access healthcare services when needed. Staff sought people's consent before delivering care and support.

People and their relatives told us staff and management treated them in a respectful, kind and caring manner. People and their relatives felt able to express their views to staff and management at any time, to shape the care and support delivered to suit them.

People received personalised care and support, as part of which consideration was given to their individual communication needs. People and their relatives knew how to complain about the service and were confident concerns would be addressed. People were encouraged to think about their wishes for their future care in a sensitive manner.

The management team promoted a positive, open, inclusive and person-centred culture within the service. People and their relatives had confidence in the management team, and staff felt well-supported and listened to. Management completed regular audits and checks to assess, monitor and improve standards of care and support. As part of this, they actively sought feedback on the service from people, their relatives

and staff.