Sterling Care Services
- Home care
- Dementia care
- Registered since 2021
- Gainsborough, Lincolnshire, East Midlands
This service is registered but is not currently providing care.
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
Sterling Care Services: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Blue Swan Health Care Limited Not yet rated, less than 0.1 miles away
- – CRT - Lincolnshire Home Care Not yet rated, less than 0.1 miles away
- G Trent Nursing Good, less than 0.1 miles away
- – Embrace Inspire Support & Care Services Ltd Not yet rated, 0.2 miles away
- – Sagenta Head Office Not yet rated, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 May 2026 (assessment visit 31 December 2025). Quoted under the Open Government Licence.
This assessment was carried out as part of our regular monitoring of service. This was a first assessment for this Home care service. We carried out our assessment remotely and started gathering information on the 4th February 2026.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received safe, person‑centred care from a reliable and well‑organised service. Staff were kind, respectful and knew people well. Risks were assessed and monitored, and staff responded quickly when people’s health changed. Care was effective, with assessments and care plans regularly reviewed and delivered in line with good practice.
Staff worked collaboratively with external professionals and advocated for people when additional help was needed.
The service was well‑led. The registered manager promoted an open, supportive culture where staff felt valued and able to speak up. Audits and incident reviews were used to drive continuous learning and improvement. Overall, people experienced good outcomes and a consistently high standard of care.
-
Safe
Good
This means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
This means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Registration details
- Registered manager
- Kelly Grange-Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- L&J James Investments Ltd
- Ownership type
- Organisation
- Companies House number
- 12966896 (opens Companies House)
Getting help from Lincolnshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lincolnshire County Council
- Ask for a care needs assessment
- Phone: 01522 782155
- Support for carers
- Paying for care: Lincolnshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Sterling Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sterling Care Services.
- When was Sterling Care Services last inspected?
- The Care Quality Commission's latest rating for Sterling Care Services was published on 11 May 2026.
- Who runs Sterling Care Services?
- Sterling Care Services is run by L&J James Investments Ltd.
- What is Sterling Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 May 2026.
Contact
- Address
- Mercury House, Willoughton Drive, Gainsborough, DN21 1DY Map (opens Google Maps)
Compare nearby
- – Blue Swan Health Care Limited Not yet rated, less than 0.1 miles away
- – CRT - Lincolnshire Home Care Not yet rated, less than 0.1 miles away
- G Trent Nursing Good, less than 0.1 miles away
- – Embrace Inspire Support & Care Services Ltd Not yet rated, 0.2 miles away
- – Sagenta Head Office Not yet rated, 1.4 miles away