Enabling Others Limited

The provider was previously in breach of legal regulations relating to person-centred care, consent, safe care and treatment, good governance, staffing and fit and proper persons employed. We undertook this assessment to assess if the provider had made sufficient improvements against the warning notice we served in response to these breaches of regulations. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

This service has been in Special Measures since 17 September 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and care workers and staff.

People were kept safe by staff that had knowledge and understanding of their responsibilities to protect people from harm or abuse. They knew the signs to recognise abuse and the procedure to report any concerns internally of externally. People received their medicines as prescribed, and the management of medicines was safe. The provider had a learning culture where staff understood, and managed risks and people were kept safe. Risks were assessed and regularly reviewed to ensure measures remained effective and appropriate. People were supported to take positive risks where this enhanced their quality of life. Staff understood people’s emotional communication and responded effectively to signs of distress, anxiety and frustration. Leaders and staff followed the least restrictive options to keep people safe and ensured lessons were learnt and shared through de-brief processes. People were supported to understand and maintain their tenancies, and staff supported them to ensure environments were safe, suitable and well maintained. Staff were deployed to meet people’s needs and keep them safe, and were supported through effective induction, supervision, appraisal and training to provide effective support to people.
People had choices about how they wanted their day-to-day care delivered and staff respected their decisions. People’s care and support reflected their choices, preferences, personalities, needs and individuality. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy and were supported to plan and shop for their meals where appropriate. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions. They monitored people’s health to support healthy living. Staff ensured people had choice and control and consented to their care. They followed processes to ensure those important to people, and those involved in their care, took decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were supported to identify and achieve meaningful goals and aspirations, including hobbies and interests, and enabled to be as independent as possible. Staff encouraged and supported people to be a part of their local communities. People had choice in their care and were encouraged to maintain relationships with family and friends. The provider had reviewed their overall governance arrangements and made significant improvements to ensure robust and effective systems were in place to monitor the quality and safety of the service. They demonstrated they had learnt lessons and were committed to maintaining high standards of care and continuing to develop the service. Staff supported the provider’s values of people being in control and at the centre of their care. They were committed to enabling people to achieve the best possible outcomes from their care and support.