Head Office - The Grove

Head Office – The Grove (CareForYou Ltd) provides care and support to people living in two supported living accommodations. The supported living accommodations comprised of two terrace houses with a rear garden. Each person had their own room with access to washing facilities, some people had en-suite facilities. The service worked with people with a mental health condition and some people may have a learning disability. At the time of the inspection the service was supporting one person that received a regulated activity.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided

People experienced a good quality of care with good outcomes. There were enough staff to meet people's care and support needs. Staff had training in safeguarding and knew how to report any concerns. People's risks were clearly assessed, and clear guidance given to staff to minimise risks. People were supported to manage and take their medicines safely and on time. Staff were recruited safely. There were systems in place to ensure staff were safe to work with vulnerable people.

People were involved in their needs' assessments prior to moving into the service. Pre-admission assessments of their needs and preferences meant the service was confident they would be able to meet people's care and support needs, whom they had offered to support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good support from the management team through regular supervisions and staff meetings. People were supported to maintain a balanced diet. Where people had specialist diets, this was understood, and staff knew how to support people.