PBT Safer Care

People received safe care from supportive staff who understood their individual risks and how best to support them. There were systems in place to keep people safe from abuse and harm. There were enough staff to support people safely and people felt staff took their time to deliver safe care. There were robust processes in place to ensure staff were recruited safely. Improvements were needed to medicines systems. Staff wore appropriate personal protective equipment.

Managers carried out an assessment prior to a care package commencing. People’s health care needs were clearly documented within their care plans. The provider ensured that staff stayed up to date with the latest guidance to support the safe delivery of care. Staff routinely sought consent from people when supporting them.

People’s choices and preferences were recorded in their care plans and staff knew people well. Staff supported people with kindness, dignity and respect. People were encouraged by staff to remain as independent as possible and were given appropriate support to do so. Staff felt supported and were able to make suggestions and come up with ideas for improvements.

People received person-centred care tailored to their individual needs and preferences. Staff knew people well and involved them in planning their own care and support, and making decisions that would affect them. People were treated equally and given the same opportunities by staff who were knowledgeable about discrimination and inclusion.

The management team were committed to improving the practice relating to medicines. The management team supported staff well and there was effective and frequent communication to ensure information was handed over and discussed to produce the best outcomes for people. There was an open and supportive culture between management and the staff team. People said managers were approachable.