Hand of Hope Homecare Services Ltd
- Home care
- Dementia care
- Registered since 2021
- Hitchambury, Buckinghamshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
10 months
since the latest rating was published.
12 of 67
rated home care services in Buckinghamshire are rated Requires improvement, like this one.
Hand of Hope Homecare Services Ltd: inspection record
Rated Requires improvement in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care Burnham, Gerrards Cross & High Wycombe (Outstanding, 0.1 miles away) and ABC Care - Head Office (Good, 0.1 miles away).
Nearest home care services:
- – Southern Comfort Homecare Ltd Not yet rated, less than 0.1 miles away
- O Bluebird Care Burnham, Gerrards Cross & High Wycombe Outstanding, 0.1 miles away
- G ABC Care - Head Office Good, 0.1 miles away
- – Collaborative Healthcare Ltd Not yet rated, 0.1 miles away
- G Wincare Homecare Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 December 2025 (assessment visit 25 September 2025). Quoted under the Open Government Licence.
Date of inspection 30 September 2025 to 14 November 2025. The onsite and offsite inspection commenced due to concerns relating to staffing and this was the first inspection of the service. An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the inspection the service was not used by anyone with a learning disability or an autistic person. However, we inspected the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. We identified 3 breaches of the regulations relating to safe care and treatment, need for consent and good governance. This meant there was a lack of external scrutiny to ensure people were safe and risks were mitigated. There was a lack of governance oversight which meant the service did not have effective systems in place to monitor and improve the quality of the service. The provider had not implemented a culture where staff learnt from incidents, accidents and when things went wrong. There was inconsistent recording within the care records. The provider did not ensure care records relating to risks were accurate and updated. Records relating to recruitment did not demonstrate a robust process to keep people safe. Staff spoke positively about the support received from the registered manager. We have asked the provider for an action plan in response to the concerns found at this inspection.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment which included risk management and learning from events to prevent further harm to people.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to need for consent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 22 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 22 December 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 22 December 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 22 December 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Leticia Duku-Dadzie
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12725271 (opens Companies House)
Getting help from Buckinghamshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Buckinghamshire Council
- Ask for a care needs assessment
- Phone: 01296 383 204
- Support for carers
- Paying for care: Buckinghamshire Council
Checked on the council's website, November 2026.
Common questions
- Does Hand of Hope Homecare Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hand of Hope Homecare Services Ltd.
- When was Hand of Hope Homecare Services Ltd last inspected?
- The Care Quality Commission's latest rating for Hand of Hope Homecare Services Ltd was published on 22 December 2025.
- Who runs Hand of Hope Homecare Services Ltd?
- Hand of Hope Homecare Services Ltd is run by Hand of Hope Homecare Services Ltd.
- What is Hand of Hope Homecare Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 December 2025.
Contact
- Address
- 64 High Street, Burnham, Slough, SL1 7JT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Bluebird Care Burnham, Gerrards Cross & High Wycombe (Outstanding, 0.1 miles away) and ABC Care - Head Office (Good, 0.1 miles away).
Nearest home care services:
- – Southern Comfort Homecare Ltd Not yet rated, less than 0.1 miles away
- O Bluebird Care Burnham, Gerrards Cross & High Wycombe Outstanding, 0.1 miles away
- G ABC Care - Head Office Good, 0.1 miles away
- – Collaborative Healthcare Ltd Not yet rated, 0.1 miles away
- G Wincare Homecare Good, 0.1 miles away