Care2Care

People's experience of using this service: People told us they felt safe receiving care from Care2Care. People were supported to raise any concerns about their care and they told us the service responded promptly to resolve any issues.

Medicines were mostly managed safely. Staff were trained to support people with their medicines and their competency to provide this support was checked. We identified improvements could be made to audits completed by the provider, to ensure any medication errors would be quickly identified.

Staff were deployed effectively. The service provided care visits of a minimum of one hour per visit. Staff said this enabled them to care for people in an unrushed manner.

People told us they received care from a small number of regular care workers. People knew which care workers would be visiting them and they told us their care workers knew them well. People told us they received care in accordance with their preferences.

People were involved in developing and reviewing their care plans. They told us they felt in control of the care and support they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received a range of training and regular supervision. This supported them to deliver effective care. People told us they thought staff were well trained and they said all staff were kind and caring.

People said the service was flexible and responsive to their needs. They said the managers responded promptly if they raised any issues with them. People gave us examples of how the service had provided them with additional support at times of crisis. They said they could rely on the service to be flexible and supportive at these times.

People and their relatives knew how to complain but they all told us they had not needed to.

Staff told us they enjoyed their jobs. Staff and people using the service all told us they would have no hesitation recommending the service to their own friends and family members.

People using the service, their relatives and staff all told us they thought the service was well managed. Staff

said the managers were supportive. Without exception, people and their relatives told us they were happy with the care they received from Care2Care.

More information is in the full report.