Cambridgeshire and Peterborough Domiciliary Care Agency

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about reporting any abuse. There were a sufficient number of staff and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce identified risks.

The registered manager and staff understood the requirements of the Mental Capacity Act (MCA) 2005. People were supported to have choice and control over their lives as much as possible and staff supported people in the least restrictive way possible. People's privacy and dignity were respected and their support was provided in a caring and a patient way.

Care was provided based on people's individual health, personal and social care needs. There was a complaints process in place so that people could raise their concerns and complaints and these were acted upon by staff.

The provider had quality assurance processes and procedures in place to monitor the quality and safety of people's care. People were able to make suggestions in relation to the support and care provided and felt listened to.

Further information is in the detailed findings below.

The five questions we ask about services and what we found