Rochdale Area B

Safeguarding policies, procedures and staff training helped protect people from harm. The administration of medicines was safe. All necessary checks on staff and the environment were undertaken to keep people safe. Risk assessments helped protect the health and welfare of people who used the service.

People were supported to live healthy lives because they had access to professionals, a well-trained staff team and a choice of a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were trained in equality and diversity and respected people's choices. Where people wanted, they could maintain their relationships. People were treated as individuals which helped protect their dignity. People told us staff were kind and caring.

We saw that people were encouraged to attend meaningful activities. There were excellent opportunities for people to be involved in health promotion and ensure visits to hospitals were improved. Plans of care were regularly reviewed and any concerns were acted upon. The provider responded to people's needs by exploring and providing access to work, building relationships, getting better care in hospital and improving

fitness through involvement in sports. Staff training enabled them to care for people at the end of their lives.

The registered managers attended meetings to discuss best practice topics and liaise with other organisations to improve the service. People who used the service and staff said managers were available and approachable. People who used the service, staff and relatives were able to air their views about how the service was run.