CARING WINGS LTD

The management and staff worked with people, relatives and other professionals to deliver person-centred care and achieve good outcomes for people.

Risks to people had been assessed and were managed safely. People were supported by a staff team who were safely recruited and knew how to protect them from potential harm. Staff were up to date with their training. We recommended that the provider reviewed their delivery method for practical moving and repositioning training to ensure all staff remained skilled and competent.

Staff felt supported and valued in their role by the management team and there were enough staff to meet people's needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.

People received their medicines as prescribed. Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.

People's care records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.

Staff understood the importance of gaining consent from people and ensured people's privacy and dignity was respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives described being able to raise any issues with the staff and management team and were confident these would be addressed.

The registered manager delivered care on occasions which assisted their overview of the service. Systems to monitor the quality and safety of the service were in place with plans to develop them further.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk