Seaford Family Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People, relatives and staff all spoke highly of the registered manager who demonstrated visible leadership and was always available to provide guidance and support. People and relatives had opportunities to provide feedback about the service and told us they were confident that issues would be acted on. The staff team was in daily contact with the registered manager and similarly, told us they were confident to raise suggestions about the service. Auditing processes were in place and the registered manager had a clear vision about the future where people's care and support remained at the centre of all future plans.

People were protected from harm and told us that they felt safe when care was being provided. Risks to people had been identified and assessments were in place to inform and guide staff in an emergency. Staff had been recruited safely and some people were supported with their medicines. All staff had been trained in administration of medicines. Staff were aware of infection prevention and control best practice and accidents and incidents had been recorded with any learning shared with all staff.

A pre-assessment process was carried out by the registered manager or their deputy. These assessments involved people, their loved ones and where necessary other professionals involved in the person's care and support. Staff had the required experience and training to support people's needs. Some people were supported with eating and drinking and food preparation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us that staff treated them kindly and with respect. A member of staff told us, "I listen to their stories and talk to them, try and bring as much sunshine into their lives as possible." People's privacy and

dignity were protected and differences in faith and culture respected. Everyone was supported to be as independent as possible with staff on hand to make sure activities and tasks were carried out safely.

Support was provided to people in a person centred way that suited their daily routines and their health needs. When required people were supported with health and social care appointments. Some people had communication needs relating to their health and these were met by staff. People told us they knew how to raise issues or complain if needed. Staff had been trained in end of life care and knew the important aspects of supporting people at that stage of their lives.