Right at Home Bedford
- Home care
- Dementia care
- Registered since 2021
- Kempston, Bedford, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Outstanding to Requires improvement.
23 months
since the latest rating was published.
5 of 35
rated home care services in Bedford are rated Requires improvement, like this one.
Right at Home Bedford: inspection record
Rated Requires improvement in November 2024, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Francis House Home Care (Good, 0.1 miles away) and Your TL Homecare (Good, 0.6 miles away).
Nearest home care services:
- G Francis House Home Care Good, 0.1 miles away
- – Cordial Support Limited Not yet rated, 0.5 miles away
- – JOINING HANDS HEALTHCARE Not yet rated, 0.6 miles away
- G Your TL Homecare Good, 0.6 miles away
- – Brooks Health and Care Limited Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 November 2024 (assessment visit 27 August 2024). Quoted under the Open Government Licence.
We carried out this assessment from 6 September to 3 October 2024. We visited the registered office on 13, 20 and 24 September 2024. This assessment was carried out following concerns shared with us about people's safety. Right At Home Bedford is a domiciliary care agency that provides the regulated activity of personal care to people in their own homes. We looked at all quality statements from the safe, caring, and well-led key questions. We found areas of concern and good practice. The scores for the effective and responsive key questions are based on the key question ratings from previous inspections. Our overall rating of this service has changed from outstanding to requires improvement. We found 3 breaches of legal regulations in relation to safe care of people, safeguarding, and governance arrangements.
- Safe No rating
- Caring No rating
- Well-led No rating
Read the rest of CQC's summary
There were concerns regarding reporting safeguarding concerns, incident reporting, managing medicines, and care planning. People's needs were not always well assessed and planned for. However, the provider had appropriate safeguarding policies and procedures, and staff knew who they could report concerns to externally. Staff told us leaders were approachable and supportive.
-
Safe
No rating
We identified 2 breaches of the legal regulations. Concerns were identified in reporting safeguarding concerns, incidents and accidents, managing medicines, care planning, ensuring equipment was safe and staff training. However, feedback from people was positive about staff, raising concerns and the provider's initial assessments. We did not identify any concerns relating to infection prevention and control.
-
Caring
No rating
People’s care plans were not always reflective of their needs and preferences. However, people and relatives felt staff were kind and caring. Staff told us they felt supported.
-
Well-led
No rating
We found 1 breach of the legal regulations. The provider's systems and processes were not always effective in areas such as care planning, risk management, incident recording, and managing health-related risks, which increased risks to people's health and well-being. However, staff and leaders were caring and approachable.
Questions to ask the service
- Safe was rated Requires improvement on 8 November 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 8 November 2024. Ask how staff protect dignity and how people are involved in decisions about their care.
- Well-led was rated Requires improvement on 8 November 2024. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Samantha Begley
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 May 2023. Latest assessment published 8 November 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Overslade Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12717879 (opens Companies House)
Getting help from Bedford Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bedford Borough Council
- Ask for a care needs assessment
- Phone: 01234 276168, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Bedford Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Right at Home Bedford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Right at Home Bedford.
- When was Right at Home Bedford last inspected?
- The Care Quality Commission's latest rating for Right at Home Bedford was published on 8 November 2024.
- Who runs Right at Home Bedford?
- Right at Home Bedford is run by Overslade Care Ltd.
- What is Right at Home Bedford's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 November 2024.
Contact
- Phone
- 01234 481360
- Address
- Ground Floor A 281-285, Bedford Road, Kempston, Bedford, MK42 8QB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Francis House Home Care (Good, 0.1 miles away) and Your TL Homecare (Good, 0.6 miles away).
Nearest home care services:
- G Francis House Home Care Good, 0.1 miles away
- – Cordial Support Limited Not yet rated, 0.5 miles away
- – JOINING HANDS HEALTHCARE Not yet rated, 0.6 miles away
- G Your TL Homecare Good, 0.6 miles away
- – Brooks Health and Care Limited Not yet rated, 0.7 miles away