G.R Response Healthcare

What life was like for people using this service: • The service made numerous improvements since our last inspection. • The safety of people's support and the quality monitoring of care processes were improved. • People and relatives told us staff were kind and caring. They could express their views about the service and provide feedback. • Staff received appropriate training and support to enable them to perform their roles effectively. • People's care was personalised to their individual needs. There was sufficient detail in people's care documentation that enabled staff to provide responsive care. • There was a complaints system in place, however further improvements are needed to ensure it is always robust. • The service had processes in place to measure, document, improve and evaluate the quality of care. More time is required to ensure that the processes are effective and sustainable. • Changes were implemented to the management team to encourage a continuous improvement process at the service. • The service met the characteristics for a rating of "good" in all key questions. • More information about our inspection findings is in the full report.