EGH Care Services - Main Office
Home care, Lewisham
Good
Rated on
Rating from the Care Quality Commission.
EGH Care Services - Main Office: inspection record
Rated Good in December 2022.
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Ratings published by the Care Quality Commission.
Rated Good in December 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 26 Good home care services in Lewisham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 20 December 2022. Quoted under the Open Government Licence.
EGH Care Services - Main Office is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection three people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The registered manager had good oversight of the service. They cared for people directly and so had a good understanding of people's needs and preferences and made sure they were met. The registered manager understood their responsibility to notify CQC of significant events, such as allegations of abuse, as required by law, although there had been none required. The registered manager and staff understood their role and responsibilities. The registered manager engaged and communicated well with people using the service and staff. Staff felt well supported by the registered manager.
People received the right support in relation to risks involved in their care. There were enough staff to support people safely and staff timekeeping was good. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE) to reduce the risk of COVID-19 transmission. People received the right support in relation to their medicines.
Read the full summary
People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff received the training and support they needed to meet people's needs. People were supported to maintain their health and to see health and social care professionals when this was an agreed part of their care. People received food and drink of their choice.
People liked the staff who supported them and developed good relationships with them. People received consistency of care from a small number of staff who knew them well. People were supported to improve their independent living skills as far as possible and staff treated people with dignity and respect. People were involved in their care and their care plans were based on their individual needs and preferences. People were encouraged to raise any concerns or complaints.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 10 Deptford High Street, London, SE8 4AF |
|---|---|
| Neighbourhood | Deptford, Lewisham |
| Phone | 0208058455 |
| Website | www.eghcareservices.co.uk |
| Registered manager | Juliet Ubazue |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 20 December 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | EGH Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13555563 (opens Companies House) |
Nearest alternatives
- – New Cross Care Ltd Home care, less than 0.1 miles awayNot yet rated
- O Everystory Branch 1 Home care, 0.2 miles awayOutstanding
- – Dasil Support Services London Home care, 0.3 miles awayNot yet rated
- – Holistic Domiciliary And Health Care Ltd Home care, 0.3 miles awayNot yet rated
- G Housing 21 - Cinnamon Court Home care, 0.4 miles awayGood
Getting help from London Borough of Lewisham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Lewisham
- Ask for a care needs assessment
- Phone: 020 8314 7777. Out-of-hours emergencies: 020 8314 6000
- Support for carers
- Paying for care: London Borough of Lewisham
Checked on the council's website, November 2026.
Common questions
- Does EGH Care Services - Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for EGH Care Services - Main Office.
- When was EGH Care Services - Main Office last inspected?
- The Care Quality Commission's latest rating for EGH Care Services - Main Office was published on 20 December 2022.
- Who runs EGH Care Services - Main Office?
- EGH Care Services - Main Office is run by EGH Care Services Limited.
- What is EGH Care Services - Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 December 2022.