FitzRoy Supported Living - Cambridgeshire

At the time of the inspection the service was supporting eight people. Four people were sharing a bungalow, called Mayfield. Four other people were living in their own bungalows or houses. Mayfield had an office and staff sleeping-in room in the bungalow's converted garage. Each of the other bungalows and houses had a sleeping-in room for staff.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff were very knowledgeable about how to keep people safe from avoidable harm and abuse; they gave people their medicines safely and followed good infection prevention and control procedures. The provider ensured that lessons were learnt when things went wrong.

Staff had undertaken training and received support from senior staff to ensure they could do their job well. People enjoyed food that they had chosen.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had very good relationships with the staff and received kind and compassionate care and support. Staff knew people well and respected people's privacy and dignity. People were involved in all decisions

about their care and staff supported them to be as independent as they wanted to be.

Each person had a detailed, fully personalised support plan, which guided staff on the support the person wanted. Staff worked extremely hard to offer people a wide range of opportunities to try new activities or do things they had previously enjoyed. Staff supported people in totally person-centred ways to lead full and meaningful lives and to maintain or develop relationships.

Relatives were confident their views would be listened to and complaints would be addressed.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.