ADL Care

People told us they felt safe; care plans and risk assessments promoted their safety and reflected their goals and aspirations. One relative told us, "[Person] feels safe, they would tell me otherwise. I would see it."

People were protected by staff who understood safeguarding and were knowledgeable about the prevention and reporting of abuse. Staff practices protected people from the COVID-19 pandemic. Staff received training and wore appropriate personal protective equipment when supporting people.

People were involved in their assessment process. Care plans were written to empower people to have full control of the care they received; these were reviewed on a frequent basis. One person told us, "After a month they reviewed the situation, we had a frank and open discussion, it all went well."

People were supported by kind and caring staff. People confirmed staff asked consent before offering support. People told us staff knew them well. One person said, "It didn't take long for us to get to know each other. Them and myself are happy in our dispositions and we know each other now." And, "I am finding the service very good, they do everything I require, and they are very pleasant with it."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us staff were approachable and they would be listened to when making suggestions, comments or complaints. One relative told us, "I have complete faith they would listen and act if I have any complaints."