Safi Care Services Ltd

Risks associated with people's care were assessed appropriately. People's medicines were managed safely. The provider regularly undertook an analysis of accidents and incidents to look at lessons which could be learnt.

People told us staff used personal protective equipment (PPE) appropriately when they undertook care visits, and the registered manager told us they had sufficient supplies in the event of an outbreak.

Staff told us they had received relevant training in relation to their role. Staff told us they felt encouraged to undertake further training and they had received regular supervisions. Staff competency checks were undertaken to ensure staff had the skills required to support people safely and the way they wished to be supported.

People and their relatives told us staff were kind, caring and respectful towards them. Staff encouraged and supported people to be as independent as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans provided staff with the information required to support people effectively. Where it was part of the care agreement, people were supported with activities to avoid social isolation.

There were systems in place to monitor the quality of care provided and action was taken where areas of improvement were identified. People, their relatives and staff knew how to complain and told us they felt confident management would listen to their concerns and address these.

People, their relatives and staff told us they felt the service was well-led and encouraged people to be engaged and involved in their care. Care records showed staff worked with external agencies, such as

healthcare professionals, to achieve positive outcomes for people.