HF Trust - North Cornwall
- Home care
- Registered since 2011
- Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
69 of 83
rated home care services in Cornwall are rated Good, like this one.
HF Trust - North Cornwall: inspection record
Rated Good in March 2019.
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Ratings published by the Care Quality Commission.
Compare nearby
- G Recruitcare Professionals Ltd Good, 0.5 miles away
- G Pendennis House Ltd Good, 0.7 miles away
- – Lending Hands Not yet rated, 2.6 miles away
- G Pendrea Home Care Good, 5.2 miles away
- – Network Healthcare Professionals - Bodmin Not yet rated, 6.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 6 March 2019. Quoted under the Open Government Licence.
About the service: HF Trust – Cornwall DCA provides care and support to people living in 'supported living' settings, so that they can live as independently as possible. The service's office is based in Wadebridge and the supported living settings for people receiving personal care are in St Austell and Wadebridge. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support. On the day of the inspection 17 people who needed support with personal care were using the service.
Read the rest of CQC's summary
People's experience of using this service: People were supported to develop and maintain their independence and have choice and control over their daily lives. Staff supported people according to their individual preferences and needs. There was a drive to deliver person centred care which focused on getting the best outcomes possible for people.
The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; independence, choice and control over day to day routines and inclusion and involvement in the local community. People's support focused on them having as many opportunities as possible for them to gain new skills and develop and maintain their independence.
People were supported in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff told us they were well supported through supervision and staff meetings. They commented on the availability of registered managers for support, advice and guidance at all times. Training covered a wide range of areas and was regularly refreshed. Staff were able to request additional training to meet people's specific needs.
Where restrictions had been put in place to keep people safe this had been done in line with the requirements of the legislation as laid out in the Mental Capacity Act (2005) and associated Deprivation of Liberty Safeguards. Any restrictive practices were clearly recorded and regularly reviewed to check they were still necessary and proportionate.
People were involved in planning their care and decisions about how care was delivered. Easy read information was provided to help people make informed decisions. Where necessary other supporting information was provided such as visual and audio materials. We observed people were in charge of their routines and were able to request support when they needed it.
The service was exceptionally well-led. Staff told us they enjoyed working at the service and that HF Trust was an excellent organisation to work for. Staff were encouraged to develop their skills and contribute to the running of the service. The registered managers were enthusiastic and keen to share their experiences with us. They had high expectations for people and this was shared with the staff team.
At our previous inspection the service was rated Good. (Report published 27 September 2016)
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Nicola Massey
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 6 March 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HF Trust LimitedBrand: HF Trust Limited
- Ownership type
- Organisation
- Companies House number
- 00734984 (opens Companies House)
- Charity number
- 313069
HF Trust Limited runs 43 services in England, 10 of them in the South West. 34 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 5 have no rating yet.
Other services run by HF Trust Limited
- O HF Trust - Hollycroft Outstanding. Care home, Central Bedfordshire, East of England
- O HF Trust - Stroud Outstanding. Home care, Gloucestershire
- G Beech Spinney Good. Care home, Telford and Wrekin, West Midlands
- G Hermitage Way - Telford Good. Care home, Telford and Wrekin, West Midlands
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does HF Trust - North Cornwall provide nursing care?
- The Care Quality Commission's register does not list nursing care for HF Trust - North Cornwall.
- When was HF Trust - North Cornwall last inspected?
- The Care Quality Commission's latest rating for HF Trust - North Cornwall was published on 6 March 2019.
- Who runs HF Trust - North Cornwall?
- HF Trust - North Cornwall is run by HF Trust Limited. It runs 43 services in England, 10 of them in the South West.
- What is HF Trust - North Cornwall's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 March 2019.
Contact
- Phone
- 01208 815614
- Address
- Office 1, Unit 3B, Bess Park Road, Trenant Industrial Estate, Wadebridge, PL27 6HB Map (opens Google Maps)
Compare nearby
- G Recruitcare Professionals Ltd Good, 0.5 miles away
- G Pendennis House Ltd Good, 0.7 miles away
- – Lending Hands Not yet rated, 2.6 miles away
- G Pendrea Home Care Good, 5.2 miles away
- – Network Healthcare Professionals - Bodmin Not yet rated, 6.6 miles away