HF Trust Sheffield and Derbyshire

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported and encouraged to lead fulfilling, active lives and to be active citizens within the local and wider community. This had led to people's aspirations and dreams being realised. Needs were considered and reviewed, and staff responded quickly to any change in need. People and their relatives told us they were fully involved in planning and reviewing their care and had a full say in how their care was delivered

The service had a proven track record of providing exceptional care and specialist support. This was achieved through partnership working with other health specialists including positive behaviour support specialists. Great emphasis was placed on analysing and using data to understand people's behaviours that maybe challenging and communication needs.

The service had a comprehensive understanding of how to keep people safe, and staff delivered safe care, ensuring the safety and welfare of the people they supported. Risks associated with people's care were assessed and monitored, and any environmental risks were identified, reviewed and well managed.

The service was extremely well led by the registered manager and regional manager who were dedicated to providing a service which was responsive to people's need. The managers recognised the importance of creating and maintaining community links, encouraging independence and supporting people to meet their own needs where possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider was working within the principles of the MCA.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.