Heathbank Support Services
- Home care
- Registered since 2010
- Central Oldham, Oldham, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Inadequate in 2016, most recently Good in July 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 34
rated home care services in Oldham are rated Good, like this one.
Heathbank Support Services: inspection record
Rated Good in July 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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- G Instant Care Rochdale Good, 0.3 miles away
- G Blue Tree Care Limited Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 22 July 2023. Quoted under the Open Government Licence.
Heathbank Support Services is a domiciliary care agency ran by a small charitable organisation in Oldham. The service provides personal care to people with a learning disability or autism living in their own houses and flats. At the time of this inspection 6 people were using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received flexible support and they could adapt their daily support to suit their needs and choices. Staff supported people to play an active role in maintaining their own health and wellbeing . We have made a recommendation about the provider reviewing the frequency of staff medicine competency assessments.
Right Care: People received kind and compassionate care. Staff understood and responded to people's individual needs. Staff understood how to protect people from poor care, abuse and harm. The provider had robust safeguarding systems in place. Staff had training on how to recognise and report abuse and they knew how to apply it. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual needs.
Right Culture: Staff placed people's wishes, needs and rights at the heart of everything they did. The registered manager evaluated the quality of support provided to people, involving the person and their families as appropriate. Managers ensured risks of a closed culture were minimised, so people received support based on transparency, respect and inclusivity. We have made a recommendation about the provider reviewing their auditing processes.
People told us they felt safe and knew how to raise concerns. The registered manager and staff assessed
health and safety. There were enough staff to meet peoples' needs and recruitment processes were ensured staff were suitable to work with vulnerable people. People received consistent support from staff who knew them well. Staff worked with health professionals to support people's health needs.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Marshall
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 22 July 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Heathbank Support Services
- Ownership type
- Organisation
- Companies House number
- 01379184 (opens Companies House)
- Charity number
- 508466
Getting help from Oldham Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oldham Council
- Ask for a care needs assessment
- Phone: 0161 770 7777, Monday to Friday 8.40am to 5pm. Out-of-hours emergencies: 0161 770 6936
- Contact adult social care online
- Support for carers
- Paying for care: Oldham Council
Checked on the council's website, November 2026.
Common questions
- Does Heathbank Support Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heathbank Support Services.
- When was Heathbank Support Services last inspected?
- The Care Quality Commission's latest rating for Heathbank Support Services was published on 22 July 2023.
- Who runs Heathbank Support Services?
- Heathbank Support Services is run by Heathbank Support Services.
- What is Heathbank Support Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 July 2023.
Contact
- Phone
- 0161 624 1405
- Address
- 82 Windsor Road, Oldham, OL8 1RP Map (opens Google Maps)
Compare nearby
- – Paradise Care Agency Not yet rated, 0.3 miles away
- – Care For Life Solutions Ltd Not yet rated, 0.3 miles away
- O Roxhsana Ltd Outstanding, 0.3 miles away
- G Instant Care Rochdale Good, 0.3 miles away
- G Blue Tree Care Limited Good, 0.4 miles away