Professional Nursing Services Limited - 25A White Horse Court

People's experience of using this service:

• We were unable to speak directly with people who received support due to the complex conditions people lived with and the circumstances in which they were supported. • We obtained feedback about the services provided from people's relatives and the staff team that provided people's care. • We received positive feedback about the care and support received. • Everyone we spoke with during this inspection told us they were happy with the care and support provided by Professional Nursing Services Limited. • Staff promoted people`s privacy and dignity and their choices were respected. • Care and support was delivered in a personalised way by staff who knew people`s likes, dislikes and preferences. • Risks to people`s well-being and health were assessed and reviewed to ensure they were safe and protected from the risk of harm. • Staff received training and had their competencies assessed to ensure they had the skills and knowledge required to meet people`s needs effectively. Relatives told us staff were always on time. They felt staff were well trained and met people`s needs. • Staff used effective infection control measures to protect people from the risk of infections. appropriate equipment was in place where needed for people to receive support in a safe way. • People had opportunities to access the community where possible and pursue interests. • Relatives we spoke with and staff confirmed the registered manager was approachable, supportive and placed people at the centre of the care and support delivered. • Complaints were responded to appropriately. • Feedback received from people and relatives was used in a constructive way and lessons were learned to ensure improvements were made. • The registered manager who was also the provider used effective audits and governance systems to check the quality and safety of the care people received.