New Venture Care Ltd

People were protected from avoidable harm and abuse. Safeguarding policies and procedures were in place and consistently followed. Staff had recognised signs of abuse and had recorded and reported their concerns.

People told us they were happy with the care they received, and staff helped them to feel safe. Risk assessments and care plans guided staff in how to provide care safely and in the way the person preferred. There were enough suitable staff employed to cover all the care visits. People said they received their calls on time and for the duration they expected. Staff supported people to have their prescribed medicines safely.

People were supported to ensure their healthcare needs were met. People were encouraged to live healthy lives and received food of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care that was tailored to meet their needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People's concerns and complaints were listened to and used to improve the service they received. Staff had training and experience to provide end of life support when people needed it.

The registered manager and deputy manager were well regarded. There were effective quality assurance systems in place that were used to drive service improvements. People, their relatives and staff were asked for their feedback.