Jump 2 Independence Limited

People's experience of the service and what we found: We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support People were safeguarded from abuse and avoidable harm. The provider ensured there were sufficient numbers of suitable staff. People were supported to receive their medicines safely. The provider learned lessons when things had gone wrong. The provider had systems to provide person-centred care that achieved good outcomes for people.

Right Care The provider assessed risks to ensure people were safe. Staff took action to mitigate any identified risks. People and staff were involved in the running of the service and fully understood and took into account people's protected characteristics. People were protected from the risk of infection as staff were following safe infection prevention and control practices.

Right Culture There was a positive and open culture at the service. The provider understood their responsibilities under the duty of candour. The provider had a clear management structure that monitored the quality of care to drive improvements in service delivery. The provider had created a learning culture at the service which improved the care people received. The provider worked in partnership with others.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (published 29 March 2019).