Home Instead Chester

People were supported by small, consistent staff teams who knew people extremely well and trusting relationships had been formed. We saw numerous examples where the staff had ensured people's emotional, leisure and cultural needs were met through the use of technology and social activities. These helped to reduce the risk of loneliness and isolation.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had been involved in developing their care plans and signed documentation to evidence this. Care plans were person centred and people could change their care plans when they chose.

Systems were in place to manage risks to people's health and wellbeing and medicines were managed safely.

The provider was also involved in initiatives to improve people's wellbeing. This included providing advice and support to enable people to stay safe from the risk of scams. This initiative was not restricted to people receiving care and was accessed by the wider community.

The service was well led and staff felt well supported by an open and honest culture with a clear focus on continuous improvement. The provider also worked with other professionals and organisations to share training and ensure positive outcomes for people.