Corporate Care Furness Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Care: People received kind and compassionate care from a small team of staff who knew them well. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture: The registered manager was committed to providing people with person-centred care which promoted positive outcomes. Staff placed people's wishes, needs and rights at the heart of everything they did. People valued the support they received and told us they would recommend the service.

People were protected from avoidable harm. The registered manager had identified potential risks to people's safety and staff were trained in how to provide care in a safe way. There were enough staff to

support people. Staff gave people the support they needed to take their medicines. People were protected from the risk of infection. Staff were trained in infection prevention and control and used appropriate personal protective equipment. The registered manager had systems to ensure lessons were learned from any incidents and shared with the staff team to ensure people's safety.

The registered manager had asked people for their views and used their feedback to further improve the service. Staff worked effectively with other services which supported people, to ensure people received the care they needed and experienced positive outcomes. The registered manager was very experienced and aware of their legal responsibilities. They were committed to the continuous improvement of the service.