1 To 1 Care UK Ltd

This service is a domiciliary care agency (DCA). It provides personal care to people living in their own homes, including people living with dementia. On the day of the inspection 48 people were receiving personal care.

People's experience of using this service:

People continued to be safe. Risks to people's individual conditions and their environment had been assessed, recorded and updated when people's circumstances changed. There were sufficient staff and people experienced continuity of care. The provider followed safe recruitment processes. People received their medicines as prescribed.

People continued to receive effective care from staff that had ongoing training that was relevant to their roles. People were supported to have choice and control of their lives and staff respected their rights to make their own decisions. People, if needed, were supported to access healthcare services and eat and drink well.

The service remained caring. Staff were caring and treated people with dignity and respect. People were supported to be independent as much as possible. People's privacy was respected, and people's personal care records were kept secure to ensure confidentiality.

People received support that met their assessed needs. Staff knew people's needs well and this allowed them to respond promptly to any changes. People had opportunity to feedback their views in a number of ways and the service took action as a result of feedback to improve.

The registered manager ensured people and staff were involved and consulted. The management team monitored various aspects of the service delivery and took appropriate corrective action when required. The team were open, transparent and shared the same vision of providing a person centred approach to people.