Innovations in Care

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 4 people being supported with personal care.

Right Support: People were supported in an effective and extremely person-centred way to have choice, control and to develop their independence. They were supported to achieve consistently positive outcomes, which improved their wellbeing and enhanced their quality of life.

People's rights were protected. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided effective care and support to help people learn new skills, develop their confidence and to identify and achieve goals.

People received safe care and support from staff who fully understood their needs and how best to support them to maximise their independence, whilst minimising risks. Risks were thoroughly assessed and effectively managed.

New staff were safely recruited, inducted, and trained to ensure they had the skills, knowledge and confidence to meet people's needs.

Right Care: People received outstanding person-centred care. Their needs were thoroughly assessed, and this

information was used to develop comprehensive plans of support to meet people's individual needs and preferences. Staff had an excellent understanding of people's needs and how best to support them.

People were actively involved, wherever possible, in planning and reviewing their care and support. Staff were proactive in developing ways to ensure people could communicate their wishes and views and be fully involved in decisions.

Staff were kind, caring and treaded people with dignity and respect.

Right Culture: There was an exceptional and distinctive culture within the service. People were at the heart of the service and there was a clear focus on understanding and meeting their individual needs. The service worked collaboratively with healthcare professionals to plan extremely person-centred care and support, which resulted in outstanding outcomes for people.

The service was extremely well-led. Governance arrangements were well embedded, and this ensured people received consistently safe, effective and very high-quality care.

Staff were highly motivated and extremely proud of the work they did. There were high levels of engagement and satisfaction at all levels within the service.