Caremark (Sevenoaks & Tandridge)

People were asked for feedback and had the opportunity to influence changes to their care package. However, the audits were not always robust in identifying that risk assessments were not detailed and specific to the person. The registered manager told us they were taking steps to address this.

There were sufficient numbers of staff to provide care. There was travel time in between calls and staff stayed for the full length of the call. There were systems in place to monitor whether staff were late for a call or if they had not turned up for a call.

Care plans reflected information on the person's background and their wishes around care. Staff were aware of the care that people needed. Staff also communicated the needs of people through care notes and meetings.

Systems were in place to ensure that staff received appropriate training and supervision to ensure that safe and effective care was delivered. People fed back that staff were caring and considerate towards them. People maintained good relationships with staff and were treated in a dignified and respectful way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.