Care Concern (NW)
- Home care
- Dementia care
- Registered since 2010
- Sefton, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Good in 2015, most recently Good in July 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 36
rated home care services in Sefton are rated Good, like this one.
Care Concern (NW): inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Apollo Care Southport Not yet rated, 1.1 miles away
- G Caremark (Sefton) Good, 1.1 miles away
- G Pinewoods Homecare Good, 1.1 miles away
- – Eros Home Care Services Ltd Not yet rated, 1.5 miles away
- – Gentle Shores Care Not yet rated, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 30 July 2022. Quoted under the Open Government Licence.
Care Concern is a home care provider which offers domiciliary care and support for people within their own homes. The service was providing support to 318 people at the time of the inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People confirmed they received their medications on time. Some people said staff were sometime late, however this was not very often. Staff knew how to report safeguarding concerns and staff were recruited safely. People told us they felt safe receiving care from Care Concern (NW). Comments included, "I have a group of carers. They're all lovely. They always introduce themselves. You can have a giggle." Another person said they felt safe because "We mostly see the same people. They are on a rota so we know who is coming."
Read the rest of CQC's summary
There were comprehensive risk assessments in place which were tailored to reflect each person's assessed need. and incidents and accidents were clearly recorded, and lessons had been routinely learned.
The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC. There were audits and quality checks in place, complete with action plans when there were shortfalls identified in care provision. Feedback from people was sought and any areas of concern were identified and investigated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Diane Birchall
- Registered with the CQC since
- What it provides
- Domiciliary care service, Rehabilitation services
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 30 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Concern (NW) Limited
- Ownership type
- Organisation
- Companies House number
- 04799229 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does Care Concern (NW) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Concern (NW).
- When was Care Concern (NW) last inspected?
- The Care Quality Commission's latest rating for Care Concern (NW) was published on 30 July 2022.
- Who runs Care Concern (NW)?
- Care Concern (NW) is run by Care Concern (NW) Limited.
- What is Care Concern (NW)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 July 2022.
Contact
- Phone
- 01704 560131
- Address
- 284 Liverpool Road, Birkdale, Southport, PR8 4PE Map (opens Google Maps)
Compare nearby
- – Apollo Care Southport Not yet rated, 1.1 miles away
- G Caremark (Sefton) Good, 1.1 miles away
- G Pinewoods Homecare Good, 1.1 miles away
- – Eros Home Care Services Ltd Not yet rated, 1.5 miles away
- – Gentle Shores Care Not yet rated, 1.5 miles away