Upscale Care Limited
Home care, Waltham Forest
Good
Rated on
Rating from the Care Quality Commission.
Upscale Care Limited: inspection record
Rated Good in May 2026.
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Ratings published by the Care Quality Commission.
Rated Good in May 2026.
The latest rating was published 5 months ago.
How it compares locally
- One of 30 Good home care services in Waltham Forest, out of 37 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 14 May 2026 (assessment visit 22 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 30 January and 13 February 2026. Upscale Care Limited is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 2 people were receiving support with personal care. This is the first assessment for this registered service. At this assessment the service has been rated good. This was a comprehensive assessment and included all the quality statements across our five key questions.
Systems were in place to help keep people safe. Safeguarding policies and procedures were in place, and staff and the registered manager understood how to recognise and report concerns, including escalation to external agencies when required. Risks to people were identified, and staff described how they monitored changes in people’s health and responded to deterioration, including contacting emergency services where necessary. Staffing levels were sufficient to meet people’s needs.
Read the full summary
Medicines were managed and stored safely. Support was limited to prompting, and arrangements were in place for recording this; however, care records and risk assessments were not always consistent or sufficiently detailed, particularly in relation to medicines information, body maps and mobility. The registered manager was aware of these issues and had started reviewing and updating documentation. Recruitment and training processes were in place, including induction, shadowing and mandatory training, but audits and governance systems were not always effective in identifying gaps.
Staff had been recruited to the service safely overall. Where gaps were identified in employment, references and DBS records the registered manager took immediate action to address these and sent evidence of updated records, alongside a lessons learnt process and measures put in place to ensure audits were more robust and comprehensive.
Overall, the service demonstrated a caring and inclusive culture with committed leadership, governance arrangements need to ensuresystems provide consistent assurance as the service develops.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Flat 2, 70 Grange Park Road, London, E10 5ES |
|---|---|
| Neighbourhood | Leyton, Waltham Forest |
| Phone | 020 8148 6284 |
| Registered manager | Godswill Nzechukwu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Upscale Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12178332 (opens Companies House) |
Nearest alternatives
- G Footsteps Care Outreach Limited Home care, 0.3 miles awayGood
- RI Daryel Care Waltham Forest Home care, 0.4 miles awayRequires improvement
- RI Focus Care Link Ltd - Waltham Forest Branch Home care, 0.4 miles awayRequires improvement
- – JSR HEALTHCARE Home care, 0.4 miles awayNot yet rated
- RI Verity Healthcare - Waltham Forest Home care, 0.4 miles awayRequires improvement
Getting help from London Borough of Waltham Forest
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Waltham Forest
- Ask for a care needs assessment
- Phone: 020 8496 3130. Out of hours and weekends: 020 8496 3000
- Support for carers
- Paying for care: London Borough of Waltham Forest
Checked on the council's website, November 2026.
Common questions
- Does Upscale Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Upscale Care Limited.
- When was Upscale Care Limited last inspected?
- The Care Quality Commission's latest rating for Upscale Care Limited was published on 14 May 2026.
- Who runs Upscale Care Limited?
- Upscale Care Limited is run by Upscale Care Limited.
- What is Upscale Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 May 2026.