CHS Homecare (Domiciliary Care Agency)
- Home care
- Registered since 2010
- Cambridgeshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2014.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
74 of 87
rated home care services in Cambridgeshire are rated Good, like this one.
CHS Homecare (Domiciliary Care Agency): inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Your Life (Royston) Good, 3.5 miles away
- G A Quality Care Service Limited Good, 4.5 miles away
- G City Care Services Good, 6.6 miles away
- G Lead Care Good, 6.6 miles away
- G Bircham House Good, 6.6 miles away
About the service
From the Care Quality Commission's inspection report published 6 December 2019. Quoted under the Open Government Licence.
CHS Homecare (Domiciliary Care Agency) is registered to provide personal care to people living in their flats within three extra care housing complexes and to people living in their own homes in the local community.
What inspectors found
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely.
Read the rest of CQC's summary
Staff received training, supervision and support so that they could do their job well. Staff enjoyed working at CHS Homecare (Domiciliary Care Agency) and were proud to work there. Staff told us that they wouldn't hesitate to recommend the service and would be happy to have a member of their family receiving the service.
People liked the staff that cared for them. Staff were kind and caring and made sure people's privacy and dignity was respected.
People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.
The service was well managed by a registered manager, and six care and support managers, two of whom were based in each of the three schemes. The senior staff team were passionate about giving people a high- quality service and ensuring that staff were support and skilled to deliver the service effectively.
Systems to monitor how well the service was running were carried out. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People were asked their view of the service and action was taken to change any areas they were not happy with.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 6 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- IP10457R (opens Companies House)
Getting help from Cambridgeshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cambridgeshire County Council
- Ask for a care needs assessment
- Phone: 0345 045 5202, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cambridgeshire County Council
Checked on the council's website, November 2026.
Common questions
- Does CHS Homecare (Domiciliary Care Agency) provide nursing care?
- The Care Quality Commission's register does not list nursing care for CHS Homecare (Domiciliary Care Agency).
- When was CHS Homecare (Domiciliary Care Agency) last inspected?
- The Care Quality Commission's latest rating for CHS Homecare (Domiciliary Care Agency) was published on 6 December 2019.
- Who runs CHS Homecare (Domiciliary Care Agency)?
- CHS Homecare (Domiciliary Care Agency) is run by Cambridge Housing Society Limited.
- What is CHS Homecare (Domiciliary Care Agency)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 December 2019.
Contact
- Phone
- 01763 260564
- Address
- Moorlands Court, The Moor, Melbourn, SG8 6FH Map (opens Google Maps)
Compare nearby
- G Your Life (Royston) Good, 3.5 miles away
- G A Quality Care Service Limited Good, 4.5 miles away
- G City Care Services Good, 6.6 miles away
- G Lead Care Good, 6.6 miles away
- G Bircham House Good, 6.6 miles away