Stokely Healthcare Ltd

Date of Assessment: 5th to 21st November 2024. The service is a care at home service providing support to adults of all ages living with dementia, mental health conditions, physical disabilities, learning disabilities or autistic spectrum disorder. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the inspection the service supported 32 people with personal care. This included 3 people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At our last inspection the service was in breach of regulations regarding staff training and governance. The service had made improvements and is no longer in breach of regulations. Managers now made sure staff received the training they required to carry out their roles and the provider had effective quality monitoring systems in place to identify and drive improvements. The service had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. Staff managed medicines well. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion. People were involved in decisions about their care. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally.