Curzon Care Limited

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People's care and support had been planned with them or, where appropriate, others acting on their behalf. They had been consulted and listened to about how their care would be delivered.

The service had systems in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staffing levels were sufficient in order to provide support which met people's needs. Staffing was organised so people received support from a consistent set of staff.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care and support. These had been kept under review and were relevant to the care and support provided.

Staff had been recruited safely, appropriately trained and supported. They had skills, knowledge and experience required to support people with their care and social needs.

People were supported to have access to healthcare professionals and their healthcare needs had been met. People told us staff acted quickly if they were unwell, to seek professional advice.

People told us staff were caring towards them. They told us staff who supported them treated them with respect and dignity. Staff we spoke with understood the importance of high standards of care to give people meaningful lives.

The service had a complaints procedure which was available to people who used the service and their

relatives. The people we spoke with told us they were happy with the service and had no complaints.

The service used a variety of methods to assess and monitor the quality of the service. These included regular audits, daily communication and satisfaction surveys to seek people's views about the service provided.

Further information is in the detailed findings below.

The five questions we ask about services and what we found