ZNC Care Ltd

ZNC Care Ltd is a domiciliary care agency located in the London Borough of Redbridge. It is registered to provide personal care to people in their own homes. At the time of the inspection, 1 person was receiving support with personal care. The service is registered to provide support to people with learning disabilities and or autism spectrum disorder, mental health and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided.

Right Support There were systems in place to keep people safe from abuse. The service supported people through risk assessments to monitor and mitigate risks to them. Staff were recruited safely and there were enough staff working at the service. Medicines were managed safely. Staff were trained in infection prevention and control. There were systems in place to learn from incidents and accidents.

Right Care People's needs were assessed so the service could ensure their needs could be met. Staff received an induction, were trained and supervised in their roles. People were supported with eating and drinking if required. Staff recorded care effectively and worked with health and social care professionals to ensure people received good care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.