Homecare Ipswich

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People's choices were listened to about how they wished to be cared for and supported at assessment and reviews. People's care records included guidance for staff in how to meet people's needs and ensure their consent was sought, choices respected, and independence promoted.

Right Care: People received person centred care and their privacy, dignity and human rights were being met.

Right Culture: The service was well-led, and the provider/registered manager was committed to providing good quality care. The registered manager monitored the service provided and valued people's feedback. There was a complaints procedure in place and where concerns were raised, these were acted on. There was a service improvement in place which evidenced continuous improvement.

There were enough staff employed to cover people's planned visits. Staff were recruited safely. Where people required support with their medicines this was documented and delivered in a safe way.

There were systems in place to reduce the risks of abuse and avoidable harm. Risk assessments and care

plans guided staff in how people's person-centred care needs were met, and risks mitigated.

Staff received training to meet people's needs. Where people required support with their dietary, hydration and health needs this was assessed and documented.