Home Instead Canterbury

Feedback on the staff was positive with people describing them as, "Lovely" and, "Kind and compassionate." Staff were on time and assisted people with the tasks they required. People told us they had not experienced missed or late care visits and the care being provided was consistent.

Risks were assessed and information provided to staff to prevent these occurring. Care plans held personal information on people and provided guidance for staff to be able to care for them well.

People told us staff used personal protective equipment (PPE) appropriately when they undertook care visits, and the provider told us they had sufficient supplies for staff to use.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff completed a range of training modules and shadowed experienced staff when starting with the service. People told us they felt staff knew what they were doing and supported them well. Staff were supported by the provider and manager when required and staff told us they were always available for support.

Feedback on the service was positive from people and relatives we spoke with. They knew who the provider and manager were and how to contact them if they needed. They told us they felt the service was well-led and encouraged people to be engaged and involved in their care. Care records showed staff worked with external agencies, such as healthcare professionals, to achieve positive outcomes for people.