Registered Office

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to play an active role in maintaining their own health and wellbeing and enabled people to access specialist health and social care support in the community.

Right Care The provider ensured staff met the government guidance when adhering to safe infection prevention control practices.

The provider made sure that there was enough skilled staff to meet people's needs and keep them safe, as well as ensuring their met best practice guidance.

Staff had training specifically for understanding the needs of people with a learning disability and autism and this was something that the provider planned to continue developing.

Staff understood how to protect people from poor care and abuse. The service worked well with agencies to do so.

Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture

Professionals spoke highly about the responsiveness of staff, and the responsiveness of the management team.

Staff felt supported and the management team were always available. The registered manager had a good understanding of their responsibilities towards people they supported and had passion in delivering person centred care.

The provider had quality assurance systems in place, which ensured they were capturing the good practices as well as where improvements were needed.