Winncare

Date of assessment 4 October to 13 November 2024. This was the first assessment of Winncare, a domiciliary care service for adults with varied support needs. At the time of assessment, the service supported 3 people. The service had processes to respond to safety events and safeguarding concerns, and assess the safety of people’s homes. There were enough suitably experienced staff to deliver safe care. The service supported people with infection prevention and control and medicines were administered as prescribed. People were involved in assessments and the service was proactive at requesting support for carers. Staff worked closely with partners to ensure people’s healthcare needs were met and supported people with nutrition and hydration. There was good information sharing amongst staff, relatives and partners; to ensure continuity and prevent deterioration. People benefited from good outcomes, and their views considered when planning care. Staff protected people’s privacy, treated them like individuals and promoted independence. At times, the service provided extra support to prevent discomfort or distress. People received person-centred care, and reasonable adjustments were in place. Care was flexible and tasks clearly delegated. The service communicated changes and sought feedback from people. People could access support when they needed it as staff were flexible and responsive. Information about the service addressed equality and discrimination. Leaders focused on good quality care, and were responsive to risks within the service. Staff were prompted to speak up via surveys or meetings, and treated fairly. Staff and leaders understood their roles, and checks were carried out at different levels. The service collaborated with partners to share learning and worked to better outcomes. However, information was not always robust around risks, recruitment, medicines or people’s health and care needs. The service took action in response to concerns raised.