TrueArk Healthcare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from the risk of abuse by staff who knew what to look out for and how to report concerns.

Risks were assessed, and information provided to staff to mitigate these. Care plans held personal information on people and provided guidance for staff to be able to care for them well. People were supported to take their medicines on time and staff competency with this was assessed regularly.

People's needs were assessed before the service began to ensure they could be met by the service. Care plans were written and updated in partnership with people and their relatives. Risks were identified, assessed and appropriate mitigation put in place.

People and relatives told us the service was well-led and they spoke positively about their carer and the support they received if they needed to contact the office. The culture of the service was open and transparent, staff told us they felt supported and motivated by managers to provide the best care for people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.