Chinese HomeCare Specialists
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
Chinese HomeCare Specialists: inspection record
Rated Good in December 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Requires improvement in 2016, then Good in 2017 and December 2023.
The latest rating was published about 3 years ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 28 December 2023. Quoted under the Open Government Licence.
People and their relatives were very positive about the kind, respectful and caring attitudes of the whole staff team. A relative said, "I would definitely recommend them. In my experience they are one of the best agencies and can't ask anything more from them."
Risks to people's safety and health conditions were reviewed and assessed, with guidance in place to help staff support them safely. Where people were more vulnerable, enhanced monitoring was in place.
Read the full summary
People told us they felt safe and staff had a good understanding of their health conditions. A person said, "I do feel safe yes, as I trust them when they are in my home."
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were very positive about the management team, with specific praise for their communication and level of organisation. Feedback highlighted staff went above and beyond at times with the care they provided.
People were supported by a staff team who understood people's cultural needs and were very positive about their commitment to working for the organisation. Staff felt valued and appreciated, especially as the provider had a strong focus on their wellbeing.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 680 Commercial Road, Poplar, London, E14 7HA |
|---|---|
| Neighbourhood | Poplar, Tower Hamlets |
| Phone | 020 7515 5598 |
| Website | www.chinesehomecare.org.uk |
| Registered manager | Alan Chau |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 28 December 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Chinese Association of Tower Hamlets |
|---|---|
| Ownership type | Organisation |
| Companies House number | 01720498 (opens Companies House) |
| Charity number | 287813 |
Nearest alternatives
- G Home & Community Services Home care, 0.2 miles awayGood
- G Excelcare (Home Care) Limited Tower Hamlets Office Home care, 0.5 miles awayGood
- – DCAS Direct Personnel Ltd Home care, 0.5 miles awayNot yet rated
- G Partnership Care London Home care, 0.6 miles awayGood
- – Care N Love Tower Hamlets Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Chinese HomeCare Specialists provide nursing care?
- The Care Quality Commission's register does not list nursing care for Chinese HomeCare Specialists.
- When was Chinese HomeCare Specialists last inspected?
- The Care Quality Commission's latest rating for Chinese HomeCare Specialists was published on 28 December 2023.
- Who runs Chinese HomeCare Specialists?
- Chinese HomeCare Specialists is run by Chinese Association of Tower Hamlets.
- What is Chinese HomeCare Specialists's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 December 2023.