Anaisa Care
- Home care
- Dementia care
- Registered since 2022
- Chelmsford, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
258 of 298
rated home care services in Essex are rated Good, like this one.
Anaisa Care: inspection record
Rated Good in April 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 15 April 2023. Quoted under the Open Government Licence.
Percurra Chelmsford West and Brentwood is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 4 people receiving personal care support.
What inspectors found
The provider's processes for monitoring the quality and safety of the service were not always effective. We have made a recommendation about the provider's quality assurance systems. The provider had systems in place to recruit staff safely; however, checks were not always completed robustly. We have made a recommendation about the provider's recruitment processes.
Read the rest of CQC's summary
People's care was personalised. They were supported by a small, consistent staff team who knew them well and understood how they liked to be supported. There were enough staff available to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to safeguard people from the risk of abuse and staff knew how to recognise and report any concerns about people's safety. Staff received medicines training and the provider had processes in place to monitor the safe administration of medicines.
Staff received an induction when starting in their role and were provided with appropriate training to support their knowledge. People and relatives told us the staff were kind and caring in their support.
The provider had assessed people's needs prior to them receiving care and worked alongside other healthcare professionals to support people's care where appropriate. People and relatives felt involved in the service and told us they were able to give feedback and discuss any concerns with the registered manager.
Questions to ask the service
- Well-led was rated Requires improvement on 15 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Terri Craig-Mckenzie
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anaisa Services Ltd
- Ownership type
- Organisation
- Companies House number
- 13273582 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Anaisa Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Anaisa Care.
- When was Anaisa Care last inspected?
- The Care Quality Commission's latest rating for Anaisa Care was published on 15 April 2023.
- Who runs Anaisa Care?
- Anaisa Care is run by Anaisa Services Ltd.
- What is Anaisa Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 April 2023.
Contact
- Phone
- 01245 209882
- Address
- Saxon House, 27 Duke Street, Chelmsford, CM1 1HT Map (opens Google Maps)
Compare nearby
- – Amazingly Care Ltd No overall rating, less than 0.1 miles away
- – Chelmsford Not yet rated, less than 0.1 miles away
- – Nurturewell Care Ltd Trading As Sylvanian Care Chelmsford Not yet rated, less than 0.1 miles away
- RI Pinnacle Care and Support Services Requires improvement, less than 0.1 miles away
- – 4th Floor Victoria House Not yet rated, less than 0.1 miles away