John Stanley Thurrock
- Home care
- Dementia care
- Registered since 2011
- Grays, Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
36 of 40
rated home care services in Thurrock are rated Good, like this one.
John Stanley Thurrock: inspection record
Rated Good in November 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Woodward Healthcare Limited Not yet rated, 0.1 miles away
- – Akaba Social UK Ltd No overall rating, 0.3 miles away
- G A K Supported Housing Outreach Service Good, 0.3 miles away
- G Gims Care Solution Limited Good, 0.5 miles away
- G Thurrock Lifestyle Solutions Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 27 November 2019. Quoted under the Open Government Licence.
John Stanley, Thurrock is a domiciliary care agency. The service provides a range of services, including personal care, medication support and meal preparation to both younger and older adults' enabling them to remain as independent as possible whilst living in their own home.
Read the rest of CQC's summary
Not everyone using the service received a regulated activity. CQC only inspects the service being received by people provided with 'personal care'; this is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 280 people using the service received the regulated activity of personal care.
What inspectors found
The service continued to place the care needs of people at the centre of its values. People, relatives and professionals consistently described staff and the service as exceptionally compassionate and kind. Staff were encouraged to provide holistic care. They worked closely with people to put together a care plan that was person centred and achieved their desired outcomes. Staff knew people exceptionally well and expressed commitment to ensuring people received high-quality care. People were encouraged to maintain, and where possible, enhance their independence. We heard excellent examples of how staff had gone out of their way to provide care that enriched the lives of people using the service. Everyone we spoke with told us they would happily recommend the service to others.
Read the rest of CQC's summary
People had confidence in the staff and felt safe in their care. Staff were well supported by the provider and had the skills and knowledge to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Medicines were managed safely. There was an open and transparent culture in relation to accidents and incidents and they were used as opportunities to learn and lessen risks.
The service was proactive in its response to concerns or complaints and people and relatives were given the opportunity to feedback their experiences.
The service was well led, and staff felt valued and well supported by the registered manager and the provider. There was an open and transparent culture which empowered people and staff to voice their opinions and focused on continuous improvement. Without exception, people and relatives told us the service was well-managed.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Karen Garratt
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 27 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- John Stanley's Care Agency LimitedBrand: Healthcare Homes
- Ownership type
- Organisation
- Companies House number
- 03423766 (opens Companies House)
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does John Stanley Thurrock provide nursing care?
- The Care Quality Commission's register does not list nursing care for John Stanley Thurrock.
- When was John Stanley Thurrock last inspected?
- The Care Quality Commission's latest rating for John Stanley Thurrock was published on 27 November 2019.
- Who runs John Stanley Thurrock?
- John Stanley Thurrock is run by John Stanley's Care Agency Limited.
- What is John Stanley Thurrock's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 November 2019.
Contact
- Phone
- 01375 485440
- Address
- 62 Whitehall Lane, Thurrock, Grays, RM17 6SS Map (opens Google Maps)
Compare nearby
- – Woodward Healthcare Limited Not yet rated, 0.1 miles away
- – Akaba Social UK Ltd No overall rating, 0.3 miles away
- G A K Supported Housing Outreach Service Good, 0.3 miles away
- G Gims Care Solution Limited Good, 0.5 miles away
- G Thurrock Lifestyle Solutions Good, 0.5 miles away