Victoria Community Care

Medication was safely stored and administered and medication administration records (MARs) were properly maintained. People told us they received all their prescribed medication at the right time.

Risks people faced were identified and measures were put in place to reduce the likelihood of harm occurring.

People were protected from abuse and the risk of abuse. Staff knew the different types of abuse and how to recognise and report any concerns they had.

People were kept safe by the right amount of suitable staff. The process for recruiting new staff was safe and thorough.

People commented that in the past they had experienced late visits. However, they told us that this had improved. They told us that staff arrived on time and stayed with them for the full duration of their planned visit.

Care plans clearly identified people's needs, how they were to be met and what the expected outcome was for the person. People told us they received the right care and support which was outlined in their care plan.

People received care and support from staff who received training and supervision for their role.

People's right to make their own decisions was respected and staff obtained their consent prior to the delivery of any care and support.

People were treated with dignity and respect and their privacy was promoted. Positive relationships had been formed between people who used the service and staff. People commented that staff often went over and above what was expected of them.

People's needs were assessed and a care plan was developed instructing staff on how best to meet people's needs. People were fully involved in the development of their care plan and ongoing reviews of them.

People were provided with information about how to complain and they were confident about complaining should they need to.

Managers worked in partnership with other stakeholders to mitigate risks and make improvements to the quality and safety of the service.

Lessons were learnt from mistakes and the registered manager and registered provider made a commitment to maintain improvements and further develop the service.

Systems for assessing and monitoring the quality and safety of the service were strengthened following feedback from others. The systems were effective in identifying and making improvements to the service people received.

People, family members and staff were invited to share their views about the service and how it was run.

More information is in Detailed Findings below